SHIPPING & RETURNS
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Shipping
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Shipping costs will be added to the order value in your cart. You will receive a shipping confirmation email with tracking details. Please use the tracking link to make sure your order arrives without issue. If you don’t receive the email, check your spam folder.
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Germany
DHL Standard GoGreen (2–5 business days): €5.90
Free shipping from €150 order value
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EU
DHL Standard GoGreen (3–8 business days): €13.90
Free shipping from €250
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Switzerland & United Kingdom
DHL Standard GoGreen (3–10 business days): €15.90
Free shipping from €250
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Rest of the world
DHL Standard GoGreen (5–15 business days): €21.90
Free shipping from €350
For deliveries to countries outside the EU, additional customs fees may apply. Please contact your local customs office for more information.
Please note: Due to customs regulations, we are unable to accept orders over €1,000 from non-EU countries.
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Returns & Exchanges
If you’d like to try a different size, color, or style, please place a new order in our online shop.
Want to return something?
No problem. Just send us an email at design@fedoramednard.com with your order number and reason for return.
We’ll get back to you as soon as possible with all the return instructions.
As soon as we’ve received and checked your return, we’ll refund your purchase.
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What do I need to know?
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Return period: 14 days
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Items must be in original condition
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Items must be unworn and unwashed
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Hygiene stickers on underwear must not be removed
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Please make sure items are well packaged – don’t let them rattle around in the box. Add padding if needed.
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Additional charges such as customs or cash-on-delivery fees will not be covered by us. We will not accept such packages.
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You cover the return shipping – in exchange, we include the original shipping cost in your refund.
We reserve the right to return items that do not meet these conditions – at your expense.
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Please contact our customer support (design@fedoramednard.com) if:
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You received a damaged or faulty item
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Your parcel is missing
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You received your order twice
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You received the wrong item
Return address
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Please send your return with tracking to:
Fedora Mednard
Böckmannstraße 15
20099 Hamburg
Germany
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For a smooth return process, please include your delivery note in the package.
Once we’ve received your return, we’ll issue your refund.
For returns from non-EU countries:
Attach the invoice visibly on the outside of the package and label it clearly with “Return” (handwritten is fine). Otherwise, import duties may apply.
Thank you!